Quality Management and Customer Service Excellent Structure

Question: Discuss about theQuality Management and Customer Servicefor Excellent Structure. Answer: Introduction The word quality is coming trendy in the present generation which on the continues usage lost the actual meaning of it and now it has been found to be associated wrongly with the terms such as high grade quality, excellent structure and others which are not relevant. The quality of any product can be defined as the products ability of meeting the requirements that are stated. For instance if an application of the software is able to deliver the functions that are stated exactly as per the specification in the technical review then it is said to be of high level quality. The main point to be noted here is it is not bothered about the cultured functions (Walker Walker, 2012). The only thing that matters in terms of quality is the meeting of the essential procedures to known whether the functions are met or not. The three major processes that are involved in the quality management are as follows: Quality Control It is the process of checking and also the testing of the procedures that needs to be verified regarding the producer or service that is specific in its performance and also the operations that are being delivered appropriately according to the requirements of the specifications that are stated in terms of technical (Mok, Sparks, Kadampully, 2013). Therefore quality control in this case study can be said as the standard operating procedures that are set. Quality Assurance It can be defined as the quality control for the quality control. If assurance is required by the stakeholders with respect to the procedures of the quality controls and their validity then for the identification of the variance from the requirements stated then quality assurance comes into the picture (Buhalis Crotts, 2013). Hence it can be defines as the process through which the procedures of the quality control are actually tested to know the validity. However the quality assurance can be defined as the tool that has been designed for reviewing the activities of the quality control managing for making the surety (Chan Hsu, 2016). Eventually when planning for the activities of the quality management quality assurance has to be adopted and also in the case when the procedures of the quality control are found not to be appropriate and therefore needs the improvement. Quality Planning The activities involved in the quality management are planned which are need to take part in the desired project or in the operation that is going on. The quality of the service that is provided to the customers is expected to be in a consistent manner by the customers. The response should be in a similar way with a kind of familiar look and also the feel in however way they make a contact and also whenever they might contact the company (Testa Sipe, 2012). For meeting the needs of the customer it can only be achieved by providing the customers service of good quality. The products should be designed properly and the processes involved should also be well designed so that the needs of the customers can be met often. Though the quality management is good in the company and not providing the quality customer service then it is not appreciated both of them should be simultaneously maintained for a good reputation for the business (Jesus et al, 2014). Findings From the research findings it has been found that the introduction of the quality management and its implementation along with the quality customers service results in the world class business which can be noted form the topics discussions of the articles including the quality management introduction and its implementation along with concepts involved in it and the principles that are followed and the customers service role in the quality management studies has also revealed the importance of the criteria for the research carried on (Okumus, 2013). Quality Management Introduction and its Implementation The approach for the management in the 1950s has been originated as the total quality management which has been progressively increasing and became more popular in the year 1980s. The description for the quality can be given as the attitude, culture and the entire organization of a particular company which tries hard for providing the customers with the services and the products that are to the satisfactory needs of the customers. For the culture to maintain quality is the requirement for all the aspects in the operations that are carried in the company and also the processes that are used for the first time and finding the defects and eradicating them along with waste from the desired operations (Sisson Adams, 2013). In this total quality management method for the improvement of the goods and services production the management and the employees work together with the involvement. It can be defined as the combination of both the quality and also the tools of management which aimed f or the business growth and in the loss reduction because of the practices that are of no use. The integration of all the function of the organization in focusing the meeting of the needs of the customers and the objectives of organization can be termed as the total quality management (Poutier Fyall, 2013). The view of quality management from the organization is in the form of process collection. Its main aim is on the improvement of the process by extracting knowledge from the experiences of the employees. The activities that lay foundation for the total quality management is as follows: Employees and senior management commitments Requirements of the customers are to be met The number of cycled required for development should be reduced Manufacturing should be on demand flow in time Planning should be according to the strategies and it should facilitated the systems improvement The principles that are involved in this quality management are: The commitment to the management by appropriate planning and by support is given to it by employees by their participation and reviewing the process and recognizing the requirements (Brown, Arendt Bosselman, 2014). Empowerment in the employee is bought by giving them enough training and suggestions when required by measuring the process improvements and the team excellence in the performance. The decisions are made based on the facts of the statistical analysis of the data for the quality improvement and the process control. Improvements is made continuously by focusing on the systematic measurements and the team excellence for managing the process in a cross functional manner and also the standards should be improved (Israeli, 2014). The concepts for continuous improvements can be made by following the three main mechanisms that are responsible for prevention: 1) occurrence of mistakes should be prevented 2) it is not possible to prevent them absolutely so it should be detected in the early stages and should stop form passing to the supply chain 3) production should be stopped and process should be corrected for preventing the defects (Pizam, 2013). Customer Service Role in Quality Management Quality management is the effort from the management on continuous basis with the commitment from the employees forms a specific company striving for quality improvement of their products and services. The quality of the business product has to more emphasize than the quantity on the top priority for them to compete with the market competition. The principle that is involved in the total quality management and on which it works is quite simple. The individuals responsibility is to deliver the products that are of good quality and should offer services to the customers which are the key factor that is associated with any type of organization. The ideas for the improvements are not only to be made by the management but also it is encouraged for the view of the customers, clients intact, employees etc. for making the systems foolproof along with the processes for delivering the products that are of quality which are meeting the needs of the customers and also exceeding the expectations of the users (Van der Wagen Goonetilleke, 2015). In the quality management the main that is played is by the customer. For the business to be successful in the market place it has to gain lot of customers for its products and the services offered. There might be various other parameters involved but the key one is the customer who decides the success for the organization and also the failure if any (Gopalakrishnan, Mehta Joshi, 2016). The marketers in the business have to focus mainly on the end users and their exact expectations form the organization. Regular monitoring of the feedback from the customers with careful attitude before taking any big strategically ideas for the business is recommended (Brotherton, 2013). Assurance is provided by the total quality management in understating the customers that are targeted well if decided to make changes in any of the systems and the processes for delivering the products of the superior quality for getting the satisfaction from the customers in a good way. To the fact it is said that introduction of total quality management by any organization is for increasing the base of the customers and their level of satisfaction. There is no existence of business without customers who are loyal (Moolman Wilkinson, 2015). Conclusion In this case study the quality management and the customer service role has been discussed and their importance along with the correlation of both criterias with each other. From the overall research studies it has been identified that without quality management there are no customers for the organization to maintain the business and even if the quality products or services are offered without proper customer service and response to the customers there is no existence of the business so both are directly proportional and should go hand in hand. Quality is considered to be the positive result from all the activities such as improvement on continuous basis, planning etc. which are taking place in the organization. It says that for the process of improvement all employees and managers have to participate. Organization requires both qualities in culture and also in systems. Recommendations Product quality is defined not only in terms of the packaging, reliability on the products, delivery on timely basis, durability and many more but in addition it requires experience of the customers from over all aspects in association with organization is required. If a customer is not satisfied then it will lead to business loss. In the industries meant for service, interaction of employees with customers is must with sensibility, care and professionally for making happy customers. Acquire feedback from the customers by designing some special forms for them to share their views about your products and services. It can either be favorable or unfavorable to the organization. The unfavorable comments are supposed to be ignored. 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